Shipping policy

All Tianails orders are shipped from Canada. We carefully prepare every handmade set before shipping. Please allow 1–3 business days for us to process your order.

Estimated Shipping Times

Greater Toronto Area (GTA)
2–3 business days

Canada
3–7 business days

United States
5–8 business days

United Kingdom
8–12 business days

Australia
8–12 business days

Rest of the World
10–15 business days

Please note that shipping times are estimates and may vary due to customs clearance, weather conditions, holidays, or postal carrier delays.

Sometimes customs duties or import taxes may be charged by your country’s customs authorities. Please note that any applicable customs fees are the customer’s responsibility. If your package has not been delivered after a relatively long period, please check for any customs notices or contact your local postal service.

Please ensure that the shipping address provided at checkout is correct. Once your order has been shipped, we are unable to change the delivery address. If there are any issues with your shipment, please check your tracking information first. If you need further assistance, feel free to contact us at tianailsbeauty@gmail.com and we’ll be happy to help.